We appreciate any and all feedback from our customers. If you have purchased a product from us or have any feedback please let us know with the form below.

If you leave us any feedback (good or bad) we will send you 5% off and Free shipping discount codes via email!

If you have had any issues or any complaints, please use the complaints page under customer service to submit a complaint to our dedicated team.

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Existing Customer feedback: 

Name: Mr Scog

Subject: Awesome

Product/s bought: Nuprol pmc plate carrier

Message: Awesome vest really comfortable Really nice and adjustable super quick delivery we'll recommend to anyone


Name: Paul B

Subject: Fantastic

Product/s bought: King Arms ghk gbb m4, bb's ,gas ,extra mags ,pistol torch

Message: Just to say Charles is amazing he sourced all this at an amazing price and got it all to me within I think 5 working days and that was Xmas week as well I will and I do recommend buying from SWAS, cheers.


Name: Jack B

Subject: Excellent Customer Service

Product/s bought: Nuprol green gas, Nuprol speed loader, Blaster bbs and Blitz bbs.

Message: Delivery times are great (delivered within a few days), on one occasion the courier failed to pick up from the store and Charles was great in contacting me and ensuring I got my delivery as soon as possible (despite not being at fault.) Packaging is really neat without being excessive. Very competitive prices (the Blitz bbs were sold on here for the best price around.) Loving the fact that new products are being brought in regularly, and really liking the clean website design (especially the very recent update.) Charles seems like a really decent chap and I feel very welcomed here. Will certainly be buying from S.W.A.S again. :)


Name: dave R

Subject: Help with purchase

Product/s bought: Krytac kriss vector

Message: Would just like to thank Charles for all his help with the purchase of my new krytac kriss vector.
Really helpful and professional with good understanding of what I wanted.will definitely be back and is highly recommended. Thanks again for the help.
Dave r


Name: Anthony P

Subject: Positive feedback

Product/s bought: Umarex 416d black

Message: Your customer service was second to none when I was daciding to buy the umarex 416d black communication on any queries was prompt and concise I also appreciated giving me free delivery I will use you again I was also impressed that I received the package in two days through a courier many thanks to you all I have recommended you to all my friends.


Name: Sean S

Subject: Excellent Customer Service

Product/s bought: G&G GPM92 Pistol

Message: I purchased a G&G GPM92 pistol which developed a couple of problems as can happen. Contacted SWAS and they took care of everything from collection, repair and returning the pistol to me. Charles even phoned me to give me an update. I can not recommend SWAS high enough and wish that all companies took customer service as seriously. I will definately be making future purchases. Initial delivery times were excellent as was the price.


Name: Paul M

Subject: My arp 9

Product/s bought: ARP 9

Message: Very happy with my arp 9 love it and a very fast service and great price will recommend to my friends

Name: Lyn Morse

Subject: Fantastic seller

Product/s bought: Gpm92

Message: Pistol delivered by courier within 24hs. Excellent price with superb service. Will definitely use again.